Understanding Our Returns Policy

Our return policy and exchange policy is valid for 30 days from the date of purchase. After 30 days, we regret that we cannot process a refund or exchange.

Eligibility for a Return or Exchange

To qualify for a return or exchange:

• The item must be unused, in its original condition, and in the original packaging.
• A receipt or proof of purchase is required to process your return or exchange.

Refunds

If applicable, refunds will be processed as follows:

• Once your returned item is received and inspected, you will receive an email confirming receipt of the item.
• We will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed, and the amount will be credited to your original payment method within a specified number of business days (timelines may vary depending on your bank or payment provider).

Late or Missing Refunds

If you have not received your refund:

• First, check your bank account.
• Then, contact your credit card company, as it may take some time for the refund to be officially posted.
• Next, contact your bank, as processing times can vary.
• If you have completed all these steps and still have not received your refund, please contact us at contact@luxeauraelegant.com.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange for the same product, contact us via email at contact@luxeauraelegant.com.

We will assist you promptly with the next steps.

Shipping for Returns and Exchanges

To initiate a return or exchange, email us at contact@luxeauraelegant.com to receive detailed instructions.

Customers are responsible for the shipping costs of returning items. Shipping costs are non-refundable.

The delivery time for exchanged items may vary based on your location.

For items valued over $100, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the safe receipt of returned items without these measures.